When you use your own modem with our broadband service, it is referred to as a “BYO modem”.
Your BYO modem must be suitable for use on the New Zealand broadband network, whether your broadband connection is Fibre or VDSL/ADSL (as applicable). For example, some modems purchased from overseas will not work on the New Zealand broadband network. If you are not sure whether your BYO modem is suitable for use on the New Zealand broadband network, you will need to you will need to contact the manufacturer for advice and assistance.
For Fibre customers, BYO modems can be used with Megatel's home line VoIP service through the Fibre ONT ATA port. However, Megatel does not provide technical support for VoIP settings on BYO modems.
For VDSL/ADSL customers, BYO modems cannot be used with Megatel's home line VoIP service.
You are responsible for connecting and configuring your BYO modem yourself.
If the modem setup is not done properly, our internet service may not work, and you will need to contact the manufacturer for assistance.
Please ensure that you can access the following webpages:
Start by entering the relevant IP address for your BYO modem into your internet browser. This will take you to a configuration webpage for your modem type, where you can login using the relevant default username and password.
You should then be able change (if required) the configuration of your BYO modem components to match those set out Megatel’s internet configuration webpage (as relevant for your connection type – fibre, VDSL or ADSL).
Please also ensure you can access (either online or in hard copy) the relevant user manual for your BYO modem which will contain connection instructions. If your BYO modem is the same model as one of Megatel’s rental modems, the user manual can be found here: https://help.megatel.co.nz/v1/docs/megatel-routers
When you use a BYO modem, Megatel's technical support is limited to the broadband service connecting to your premises.
Megatel does not provide troubleshooting support for any issues with your BYO modem. This includes the first-time setup, Wi-Fi, frequent disconnections, and slow speed issues. If you need assistance with troubleshooting, please contact the manufacturer directly.
The performance and quality of the broadband service you receive will depend on the make, model, age, and specifications of your BYO modem.
Megatel does not guarantee reliable broadband performance with BYO modems.
Unsatisfactory service with a BYO modem cannot be a reason for waiving any early termination fees that may apply (if any) under your supply plan, the requirement to notify us 30 days in advance if you wish to terminate your broadband service, or as a reason for compensation/discounts on modem rental charges.
Modems purchased overseas may have different Wi-Fi coverage specifications, which could cause slow speed or unstable connection issues.
You can request a rental modem from Megatel (instead of using a BYO modem) at any time as long as you agree to MegaTEL’s Rental Modem Terms and Conditions set out below.
