Megatel (a division of Nova Energy Limited) is committed to protecting our customers' personal information in accordance with the Privacy Act 2020.
This Privacy Policy will help you understand how we collect, use, disclose, store and protect your personal information when you visit our website and/or use our energy, telecommunications, Korean IPTV and related products and services.
In this Privacy Policy, the terms 'we', 'us', and 'our' refer to Megatel.
This policy applies to all of our products and services, including our website(s), mobile applications and support channels. By using this website or our energy, telecommunications, Korean IPTV and related products and services, you acknowledge that you have received notice of this policy.
In addition to our Privacy Policy, our website Terms of Use applies to your use of this website. Please read it in conjunction with this policy.
In order to supply you with energy, telecommunications, Korean IPTV and/or related products and services, we need some personal information from you.
'Personal information' is any information that identifies you. This can include your name, contact details, credit card or bank details, information about your energy or broadband usage or anything else that would enable someone to identify you from that information – even if your name doesn't appear.
In general, the personal information that we collect about you includes, but is not limited to your name, your contact details (including phone numbers, email addresses and physical address) your banking details and information about your energy or telecommunications usage.
In some circumstances, we may also request identifying information (such as driver’s licence details or proof of address) or other personal information to verify your identity and for credit assessment purposes.
We record telephone calls, both when we call you and when you call us. We may keep call recordings for fraud prevention, internal training and quality assurance purposes.
We collect personal information in a variety of ways, including:
If you provide personal information to us about another person (such as a spouse or relative) and you have been authorized to do this, then you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information as set out in this policy. Please direct them to this policy.
If you choose not to provide us with your personal information, then we may not be able to provide you with our energy, telecommunications, Korean IPTV, and related services.
You have the right to seek access to and to update the personal information that we hold about you. If you make an access request we will ask you to verify your identity. If you would like to seek access to personal information that we hold about you or if you have any questions of complaints about how we collect, use, disclose, manage or store your personal information, you can contact us via complaint@megatel.co.nz.
Unless we have your permission (or it is otherwise required by law) your personal information will only be used or disclosed by us for purposes related to supplying you with energy, telecommunications and related services, including, but not limited to:
You may, at any time, elect not to receive marketing or promotional emails from us or our third-party service providers.
In accordance with the Privacy Act 2020, we take all reasonable steps to ensure that any personal information we collect, hold, use or disclose is secure, accurate and up to date and is protected by security safeguards against loss, theft, unauthorised access, use modification or disclosure, or other misuse.
We may transfer, store and process your personal information in New Zealand and overseas using services provided by a third-party service provider. That includes cloud service providers with data centres located in New Zealand, Australia, the United States, Singapore, Korea and China.
When we send your information overseas to be held by a third-party service provider on our behalf, we take steps to ensure that:
Other than as stated in this Privacy Policy, we will not use, disclose, sell, distribute or share your personal information with third parties, except where we are required to do so by law, or where authorization has been given by you.
In order to fulfil the purposes listed above, we may disclose your personal information to (but not limited to) the following:
Also, if you have told us, or it appears to us, that you are reliant on electricity to prevent a clear threat to your health and wellbeing or you have mains-powered critical medical equipment, we may also disclose your personal information to Work and Income, District Health Boards and other social agencies and private healthcare providers.
Where we disclose your personal information to any third-parties for the above purposes, this will be on a strictly confidential basis.
A privacy breach occurs when:
Megatel has policies and procedures in place to identify, contain, evaluate, notify, and prevent the reoccurrence of privacy breaches.
In the event that any privacy breach (or any suspected privacy breach) is discovered by or notified to Megatel, we will immediately initiate a process of containment by taking whatever steps are reasonably possible in the circumstances to contain and mitigate the privacy breach. For example:
If we suffer a privacy breach that causes (or is likely to cause) serious harm to someone, we will notify the affected individual as well as the Office of the Privacy Commissioner as soon as possible after becoming aware of the breach, in accordance with the Privacy Act 2020.
If you have a privacy-related complaint, please contact us via complaint@megatel.co.nz. We’ll do our best to resolve your complaint straight away but if it is complex, or involves other parties, we may need to investigate it for you. If you’re not satisfied with our response or the way we’ve handled your complaint, you can contact the Office of the Privacy Commissioner.
We recommend that you routinely review our Privacy Policy.
Our website provides links to other websites for your convenience and assistance. If you use these links, then you will leave our website. Please note that these websites may have different security and privacy policies and we do not accept any responsibility and/or any liability for any information that you divulge to these websites and how these websites or the organisations that own and manage those websites may collect or use your personal information. We encourage you to review the privacy policies of these websites.
When you visit the website, we or third-parties may use automated tools and methods (such as first party and third party cookies and tracking code such as Google Analytics) to collect and transmit anonymous information (i.e. non-personally identifiable information) about you (e.g., age, gender and your interest) and your interactions with this website. Except as set out in this privacy policy, we will not disclose such information other than in an aggregated form.
We may gather more extensive information if we are concerned about activities on our website, for example, abnormal website usage patterns or attempted website security breaches.
Google Analytics uses automated tools and methods (including by issuing cookies from their own servers), to track information about visitors to our website. This means that when you visit this website, these automated tools and methods will collect and transmit anonymous information about you, your use of and interactions with, this website and the internet to Google’s data collection servers. Megatel then receives aggregated forms of this data. If you want more information regarding Google Analytics, please review How Google Uses data when you use our partners’ sites or apps.
We do not control these automated tools and methods, or the data that they store. Please refer to Google Analytics for more information on how to safeguard your data.
If any personal information is disclosed to Google for the purposes of analyzing website usage, such information is stored by Google in accordance with Google’s Privacy Policy.
Megatel currently uses the following Google Analytics Advertising Features:
To find out how you can control the information that is shared by your web browser when you visit or interact with Google services on partners sites on the web, please see the information on the Google partners’ privacy page. Alternatively visit Google’s Analytics opt-out page.
We may from time to time and at our discretion review and update this policy, including taking account of any change in law, new technology and/or changes to our business operations. All personal information held by us will be governed by the most recent policy. Any changes will take effect immediately once they are posted on our website. We will also specify the date of the last update.
We recommend that you routinely review our Privacy Policy.
This term last updated on 1st December 2020
